สรุปบทเรียน: บทบาทของการพัฒนาทรัพยากรมนุษย์ในสถานการณ์การแพร่ระบาดของโรคโควิด-19
The Lessons: The Role of Human Resource Development in the Situation of the Covid-19
Keywords:
ทรัพยากรมนุษย์, โควิด-19, โรงแรม, Human Resource, Covid-19, HotelAbstract
บทความวิชาการนี้มีวัตถุประสงค์เพื่อให้เห็นพัฒนาการด้านศักยภาพของพนักงานฝ่ายพัฒนาทรัพยากรมนุษย์ในโรงแรมที่สถานการณ์ปกติได้แสดงความสามารถตามวิถีปฏิบัติที่เป็นวัฒนธรรมที่สืบต่อกันมาของงานด้านการพัฒนาทรัพยากรมนุษย์ แต่เมื่อเจอวิกฤติจากพนักงานฝ่ายสนับสนุนต้องเปลี่ยนบทบาทเป็นผู้นำทีมในการฝ่าฟันวิกฤตที่เกิดขึ้นจนสามารถทำให้พนักงานทั้งโรงแรมรอดจากวิกฤติได้ โดยเนื้อหาของบทความวิชาการนี้ประกอบไปด้วย ความสำคัญของฝ่ายพัฒนาทรัพยากรมนุษย์และการเปลี่ยนแปลงรูปแบบการทำงาน รวมทั้งอุปสรรคต่าง ๆ ที่ต้องปรับปรุงเปลี่ยนแปลงให้ทันกับสถานการณ์ที่มีความเปลี่ยนแปลงตลอดเวลา รวมถึงการปรับตัวของพนักงานโรงแรมในช่วงก่อนและหลังวิกฤติ นอกจากนี้การปรับตัวของงานด้านทรัพยากรมนุษย์หลังวิกฤติโควิดที่มีความเปลี่ยนแปลงชัดเจนตั้งแต่กระบวนความคิดและความเชื่อมั่นในศักยภาพของตัวเอง และท้ายสุดคือการประยุกต์ใช้ทฤษฎีการพัฒนาทรัพยากรมนุษย์ในธุรกิจโรงแรมหลังโควิด เพื่อประโยชน์แก่งานด้านทรัพยากรมนุษย์ในการพัฒนาศักยภาพทั้งบุคลากรที่ฝ่ายพัฒนาทรัพยากรมนุษย์ต้องพัฒนาให้มีทักษะให้ครอบคลุมทุกด้านให้สามารถรองรับกับทุกสถานการณ์ และท้ายสุดคือการปลดล๊อคศักยภาพของฝ่ายพัฒนาทรัพยากรมนุษย์ที่ก่อนเคยเป็นเพียงฝ่ายสนับสนุน สถานการณ์วิกฤติครั้งนี้ทำให้ HR ไม่ใช่ Human Resource Department อีกต่อไป แต่จะกลายเป็น HR คือ HERO Department สำหรับพนักงานของโรงแรมทุกคนเพราะที่ผ่านมาได้พิสูจน์แล้วว่าตั้งแต่เริ่มสถานการณ์วิกฤติโควิดจนปัจจุบัน พนักงานฝ่ายทรัพยากรมนุษย์คือหัวใจสำคัญของการขับเคลื่อนโรงแรมอย่างแท้จริง The objective of this academic article was to indicate the development of human resource development staffs’ potential in the hotel industry under typical circumstances by showcasing their skills in accordance with the inherited culture in human resource development field. However, when the crisis arises from supporting staffs, they take on a role of a team leader to overwhelm the crisis until the entire hotel staffs get rid of it. The content of this academic article consisted of the importance of the human resource development department and changes in work which includes various obstacles that must be overcome to deal with the changes situation of the time. Together with the adjustment of hotel staffs both before and after the crisis. In addition, the adaptation of human resource work after the Covid crisis has clearly changed from the thought process and beliefs in one’s own potential. Last but not least, the application of human resource development theory in the hotel industry after the Covid to benefits human resource field in terms of the development of staffs’ potential to handle all facets of any circumstance. Finally, it unlocks the potential of the human resource development department which was just supporting staff. Due to this critical situation completely make HR no longer a human resource development. It transforms HR into a HERO Department for all hotel staffs. Because in the past it has been demonstrated that since the Covid start, the human resource staffs are at the heart of genuine driving force of hotel.References
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