Quality management system design for sustainable excellence: Automotive parts industry.

Abstract

The main objective of this paper is to present current standard and tools in quality man-agement system for automotive industry. Although TQM, Six Sigma and Lean are one of the methods for automotive parts manufactures to reach their business golas, most manufacturers would prefer the method that focuses mainly on the clients' satisfaction. This article will suggest quality management system for particular automotive parts industries, ISO/TS 16949: 2009 and TQM, which is the standard system that is widely used and acceptable. The standard systems that are accepted in the U.S.A. and EU are MBNQA and EFQM respectively. Various research studies indicated that these two standard systems are easily applied to align with technical difference for each business.