The Development of a Training Process Model For Four-Star Hotels in Pattaya City
Keywords:
Steps in a training process, Training process model, Four-star hotelAbstract
The purposes of this study are to explain the steps in developing a training process and to develop a training process model for four-star hotels in Pattaya City. Constructivism was chosen as the research paradigm. Qualitative research with a constructivist grounded theory was the most suitable for the research strategy of this study. Data was collected by semi-structured interviews, audiovisuals, and document reviews. Semi-structured interviews with 25 participants, including 4 GMs/hotel managers and 21 heads of department of four-star hotels in Pattaya City by video call interview using the Google Hangout Meet Program and data analysis was conducted following the steps of constructing grounded theory. The research findings discovered 10 steps in developing a training process that was applied by four-star hotels in Pattaya City as follows: Step 1: Training needs analysis; Step 2: Design and develop the training program; Step 3: Submit to the HR department; Step 4: Adjust and revise; Step 5: Final approval from the GMs/hotel managers; Step 6: Prioritize; Step 7: Announce the annual training program; Step 8: Implement; Step 9: Support and monitor; and Step 10: Training evaluation. A training process model for four-star hotels in Pattaya City was presented as a guideline for the hotel industry for them to achieve competitive advantage. The researcher also recommends the implications for practices and theoretical implications for the hotel employees, hotel management, GMs/hotel managers, and four-star hotels.References
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