Need for English Communication Skills of Thai Senior Employees in a Multinational Company in Thailand

Abstract

              This research aims to study the needs of English communication skills of senior Thai employees in a multinational company. In general, it is found that Thai senior employees have insufficient English communication skills. This affects significantly on working performance of the individual senior employees, teamwork and the company in overall. Thus, it is desirable from a management point of view to improve English communication skills of senior Thai employees for both employees and the company’s benefit. This research applies statistical approach to analyze the needs of English communication skills of senior Thai employees in a multinational company according to several factors. The researcher uses several tools to collect data, e.g. interviewing the management level employees and questionnaire for the sample group of supervisory Thai employees in a multinational company. It is found that senior Thai employees in a multinational company are aware of importance of English communication skills. However, the needs of each English communication skills, i.e. listening, speaking, reading, and writing, are found to be varied depending on the studying factors, e.g. working experiences, education level, and job description. The results show that senior Thai employees with different characteristics need different English communication skills at different levels.