Competency of Hotel Employees Supporting the Development of Excellent Service Quality in Pattaya, Chonburi Province

Abstract

          The purpose of this research was 1) To study the competency of hotel employees that support the development in providing excellent service of a hotel and 2) To study the level of competency of hotel employees that support the development of excellent service of a hotel in Pattaya, Chonburi Province. The hypotheses of this research includes 1) Hotel employees in Pattaya, Chonburi Province of different genders, ages, education levels, monthly incomes, periods of employment, and job positions have different competencies and 2) Competency levels of hotel employees (influences / affects / can predict) the excellence of their service quality. The population includes 82 people. Results found that the competency levels of employees have an overall average that is of a high level.