Leadership Competencies for Middle Managers in Thai Logistics Companies

Abstract

The objectives of this study were to investigate leadership competencies for middle managers in selected Thai logistics companies and to indicate key success factors for those working in logistics companies. A well-reputed, mixed qualitative and quantitative method was employed using exploratory design procedures. In-depth interviews were conducted with the participants who were logistics top managers and logistics middle managers working in the logistics companies listed in the Transportation and Logistics Sector of the Stock Exchange of Thailand (SET). The questionnaires utilized for the quantitative part were derived from the qualitative findings obtained. Three hundred and thirty logistics operation officers' opinions toward leadership competencies for middle managers were used as sample data. Additionally, both first and second order confirmatory procedures associated with the factor analysis method were employed to establish greater reliability of each questionnaire item. Findings revealed five core leadership competencies of middle managers which were identified as: (1) social responsibility; (2) innovation; (3) leading others; (4) self management; (5) and task management. Importantly, the report proceeded to identify the obstacles to effective middle management faced by middle managers in Thai logistics companies. Identifying these obstacles will better enable logistics companies to prepare themselves and proceed effectively when responding strategically to risks. Finally, implementing the key success factors will enable logistics companies to concentrate on ensuring better performance of middle managers, in order to achieve overall company goals and enhance customer satisfaction.