Examining the Relationship between Job Stress and Job Satisfaction of Hotel’s Front of House Staffs in Pattaya City, Thailand


  • Vorrapob Vivatvanit


Job Stress, Job Satisfaction, Work-Family Conflicts, Family-Work Conflicts


The purpose of this research are to examine relationship between two sources of job stress, namely, work-family conflicts and family-work conflicts, and job satisfaction and to further investigate the impact of work-family conflicts (WFC), family-work conflicts (FWC), and physical work environment (PWE) on job satisfaction of male and female, separately. The hypothesis was testified whether there is a relationship between the source of job stress (work-family conflicts, family-work conflicts) and job satisfaction. In addition, this study also tested whether there is a gender difference exists in job satisfaction. The questionnaire was distributed through the online survey with 418 rebounding of the respondents who are hoteliers affiliated in front of the house departments of hotels in the area of Pattaya city. In the results, Pearson correlation coefficients indicated that there was a negative relationship between work-family conflicts and overall job satisfaction. Likewise, family interference with work was also definitely a negative relationship between family-work conflicts and overall job satisfaction. Notwithstanding, physical work environment is considered in aggregated model, its coefficient of a variable is positively and statistically significant in clarification of level of job satisfaction, comfort at work, zoning in work space were majoring factors affecting job satisfaction, which can be observed in male. For female respondents, it is outweighed in physical work environment and equipment and instrument were considered as significantly impact on job satisfaction.


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